Refund Policy

Laman Utama

Refund Policy

Refund on payment of deposit can be requested within 10 days grace period from the date of the first instalment /issuance of invoice, by way of email to [email protected] The refund will be repaid the same method as the payment method within 20 working days subject to a 3% administrative fees or;
You may within 10 days grace period change your aqad to authorized PROVET to exchange your type of qurban, of which the excess in the payment will be refunded subject 3% administrative fee. You may opt to carry forward the excess in the instalments. In the event of the type of qurban is of a higher value, you may pay the difference together with the upcoming instalment.
You may within 10 days grace period change your aqad to authorized PROVET to channel the said instalment to the needy in the form of cash, food, or other relief.
Deposit to your qurban instalments account may be extended for one year to complete the instalments but the final deposit must be paid in full 15 days before the next year Dhul Hijjah to allow PROVET to acquire for you suitable sacrifice within the first 10 days of Dhul Hijjah to maximize your rewards in the blessed month and for it to be delivered to the particular location assigned by you subject to qurban availability.
In the event you are unable to complete the instalments before the expiry of the extended period for any reason whatsoever or left the instalments for more than 2 years, you hereby agree that PROVATE SDN BHD is to channel the said instalments to the needy in the form of cash, food or other relief.